Q-Barometer Benchmark Study


In two-year intervals since 2010, we have measured the objective provision of services by transport operators in various cities. The results are then compared in a benchmark analysis. Strengths and weaknesses are identified and instructions on quality improvement are defined in a workshop. Moreover, the participating transport operators are enabled to observe and understand their development in a time series analysis.


Services

  • Conception and development of survey content

  • Realisation of the benchmark study

  • Recording and analysing the results

  • Preparation of the results reports

  • Realisation of a results workshop




Kunden

BVB logo

Basler Verkehrs-Betriebe

Innsbrucker_Verkehrsbetriebe

Innsbrucker Verkehrsbetriebe

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Linz Linien AG

Salzburg AG

Salzburg AG

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Stadtwerke Augsburg

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moBiel Bielefeld

DVB

Dresdner Verkehrsbetriebe AG

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Erfurter Verkehrsbetriebe AG

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Hallesche Verkehrs-AG

Logo-üstra

üstra Hannoversche Verkehrsbetriebe AG

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Verkehrsbetriebe Karlsruhe

Kasseler_Verkehrs-Gesellschaft

KVG Kassel

MVG

MVG München

SWMS

Stadtwerke Münster

VAG

VAG Verkehrs-Aktiengesellschaft

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Stadtwerke Schweinfurt